Privacy policy
Last updated: September 28, 2026
Walbo Outdoors operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Walbo Outdoors is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial and payment information, including payment method, transaction details, payment confirmation, and other payment-related information. Payment card information is processed securely through Shopify and authorized payment processors. Walbo Outdoors does not directly store complete credit or debit card numbers.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, return, replace, or cancel, and your past transactions.
• Communications with us, including information you provide when contacting us with a customer-support inquiry.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information regarding your interaction with the Services and how and when you interact with or navigate the Services.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
• Directly from you, including when you create an account, visit or use the Services, communicate with us, make a purchase, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
• From our service providers, including when we engage them to provide technology, payment processing, production, fulfillment, shipping, analytics, or other services and they collect or process personal information on our behalf.
• From our partners or other third parties.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfill orders, remember preferences and items you are interested in, send notifications related to your account or orders, process purchases and returns, facilitate eligible replacements, create and manage your account, arrange shipping, enable reviews, and provide a customized shopping experience. This may include using personal information to improve the Services.
Marketing and Advertising. We may use personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email or other permitted methods and showing online advertisements for products or services, including based on products you previously purchased, viewed, or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.
If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access information with anyone else.
Communicating with You. We use personal information to provide customer support, respond to inquiries, provide effective service, and maintain our business relationship with you.
Legal Reasons. We may use personal information to comply with applicable law or valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in litigation or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.
SECURITY AND RESPONSIBLE USE OF PERSONAL INFORMATION
Walbo Outdoors takes reasonable measures to protect the personal information you provide to us. Our website and checkout are secured using HTTPS/SSL encryption. Payment transactions are processed through Shopify and other authorized payment providers using secure, encrypted systems.
Walbo Outdoors does not sell customers' personal contact information, including names, email addresses, phone numbers, billing addresses, or shipping addresses, to third parties for monetary compensation.
We do not use customers' personal information, photographs, or other personally identifiable information in advertising without their consent.
We collect and use personal information only as reasonably necessary to operate our store, process and fulfill orders, provide customer service, prevent fraud, communicate with customers, comply with legal obligations, and conduct marketing and advertising as described in this Privacy Policy.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
• With Shopify and service providers that help us operate our business, including payment processors, print-on-demand and fulfillment providers, shipping carriers, website and IT providers, analytics providers, and customer-support services. These providers receive information as reasonably necessary to perform services for us.
• With business and marketing partners that provide marketing and advertising services. For example, Shopify may support personalized advertising with third-party services based on online activity with different merchants and websites. Depending on where you reside, you may have the right to opt out of certain uses of your information for targeted advertising.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as when necessary to ship products or through your use of social-media widgets or login integrations.
• With our affiliates or otherwise within our corporate group, where applicable.
• In connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy; to comply with applicable legal obligations; to respond to subpoenas, search warrants, or similar lawful requests; to enforce applicable terms or policies; and to protect or defend the Services, our rights, or the rights of our customers or others.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit to the Services may be transmitted to and shared with Shopify and other service providers that may be located in countries other than where you reside in order to provide and improve the Services.
In addition, we may use Shopify features that incorporate data and information obtained from your interactions with our store, along with other merchants and Shopify. In these circumstances, Shopify may be responsible for processing certain personal information, including responding to requests to exercise rights regarding Shopify's use of that information.
You can learn more about Shopify's privacy practices and consumer privacy options through Shopify's Privacy Portal.
THIRD-PARTY WEBSITES AND LINKS
The Services may provide links to websites or other online platforms operated by third parties.
If you follow links to sites not affiliated with or controlled by Walbo Outdoors, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security practices of third-party websites or platforms.
Information you provide in public or semi-public venues, including third-party social-networking platforms, may be viewable by other users of those platforms. Our inclusion of a third-party link does not by itself imply endorsement of the content, owner, or operator of that platform.
CHILDREN'S DATA
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the information below to request deletion of that information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms are defined under applicable law, personal information of individuals under 16 years of age.
SECURITY AND RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information sent to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.
How long we retain personal information depends on various factors, including whether we need the information to maintain an account, provide Services, fulfill orders, comply with legal obligations, resolve disputes, or enforce contracts and policies.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions permitted by applicable law.
Right to Access / Know. You may have the right to request access to personal information we maintain about you.
Right to Delete. You may have the right to request deletion of personal information we maintain about you.
Right to Correct. You may have the right to request correction of inaccurate personal information.
Right of Portability. You may have the right to receive a copy of certain personal information and request that it be transferred to a third party, subject to applicable limitations.
Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of personal information or processing for purposes considered targeted advertising under applicable privacy laws.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, we may automatically treat the signal as an opt-out request for the applicable device and browser where required by law. If Shopify can associate the device sending the signal with a Shopify account, the opt-out may also be applied to that account.
Managing Communication Preferences. You may opt out of promotional emails at any time by using the unsubscribe option included in those emails. If you opt out of promotional communications, we may still send non-promotional communications relating to your account, orders, transactions, or customer-service requests.
If you reside in the United Kingdom or European Economic Area, and subject to exceptions and limitations under applicable law, you may have additional rights, including:
• Objection to or restriction of certain processing.
• Withdrawal of consent where we rely on consent to process personal information. Withdrawal of consent does not affect the lawfulness of processing performed before consent was withdrawn.
You may exercise applicable rights through options provided through the Services or by contacting us using the information below.
We will not discriminate against you for exercising applicable privacy rights. We may need to verify your identity before processing a request as permitted or required by law.
Where permitted, you may designate an authorized agent to make a request on your behalf. We may require proof that you authorized the agent to act for you and may require you to verify your identity directly with us.
COMPLAINTS
If you have a complaint about how we process personal information, please contact us using the contact information below.
Depending on where you live, you may have the right to appeal our decision regarding a privacy request or lodge a complaint with your applicable data-protection authority.
INTERNATIONAL TRANSFERS
Personal information may be transferred, stored, and processed outside the country in which you live.
Where required by applicable law, transfers of personal information outside the European Economic Area or United Kingdom will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, applicable UK transfer mechanisms, or transfers to jurisdictions determined to provide an adequate level of protection.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
When we update this Privacy Policy, we will post the revised version on this website, update the "Last updated" date, and provide any additional notice required by applicable law.
CONTACT
If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any privacy rights available to you, please contact us at:
Walbo Outdoors
Email: info@walbooutdoors.com
Location: Galax, Virginia, USA
Mailing address: 200 E Grayson St Unit 412, Galax, VA 24333, United States
For purposes of applicable data protection laws, Walbo Outdoors is the controller of personal information processed as described in this Privacy Policy.