Refund policy
Returns & Refunds
We want you to be happy with your Walbo Outdoors order. Because our products are printed to order, please review the policy below before requesting a return, replacement, or refund.
Requests must be submitted within 30 days of delivery. Contact us at info@walbooutdoors.com with your name, order number, and the reason for your request.
Walbo Fit Guarantee
Sometimes a shirt just doesn’t fit the way you expected. If you receive your shirt and the size isn’t right, contact us within 30 days of delivery.
For an eligible first-time size issue, we’ll send you a replacement in another size at no additional charge. In most cases, you won’t need to return the original shirt. We encourage you to give it to a friend, donate it, or otherwise put it to good use.
Our Fit Guarantee is intended to help with genuine sizing issues and applies to one replacement per eligible item/order. Additional replacements for the same item or repeated requests may require a return or may not qualify for complimentary replacement.
Returns for Other Reasons
We accept returns within 30 days of delivery for eligible items.
To qualify for a return, the item must be new, unused, unworn, unwashed, and in the same condition in which it was received. Items that have been worn, washed, altered, used, or damaged after delivery are not eligible for return.
For change-of-mind returns or other non-defective returns that are not covered by our Fit Guarantee, the customer is responsible for return shipping. Original shipping charges, if any, are non-refundable.
We do not charge a restocking fee.
Contact us before mailing a return. We will provide the appropriate return instructions and return address. Items sent back without contacting us first may not be accepted.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact us as soon as possible with your order number and photos showing the issue.
Once confirmed, we’ll arrange an appropriate replacement or refund at no additional cost to you. You will not be responsible for return shipping for a confirmed damaged, defective, misprinted, or incorrect item.
Because our products are printed to order by our production partners, we may request photographs or other information necessary to document the issue.
Refunds
Once an eligible return is received and inspected, we’ll let you know whether your refund has been approved.
Approved refunds are issued to the original payment method. Please allow up to 10 business days after the return has been received and approved for us to process your refund. Your bank or card provider may require additional time for the funds to appear in your account.
If more than 15 business days have passed since we approved your refund and you haven’t received it, contact us at info@walbooutdoors.com.
Exchanges & Size Replacements
We don’t offer traditional mail-in exchanges. Size replacements are handled through our Walbo Fit Guarantee above.
If you need a different product, design, or color rather than a different size, you may return an eligible item according to this policy and place a new order.
Non-Returnable Items
Items that have been worn, washed, used, altered, or damaged after delivery cannot be returned for a refund.
Items specifically identified as final sale or non-returnable on the product page are also not eligible for return.
How to Start a Return or Replacement
Email info@walbooutdoors.com and include your name, order number, the item involved, the reason for your request, and photos if the product is damaged, defective, misprinted, or incorrect.
Do not mail an item to the return address shown on the original shipping package unless we specifically instruct you to do so.